I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Bilingual Customer Support Rep
$18 per hour to $22 per hour
Hybrid remote - Parma, Ohio
3 days remote, 2 days onsite
Monday-Friday, 8am to 4:30pm
Summary
• Two weeks PTO
• Spanish and English bilingual
• Customer Service and low level technical support
• 3 days remote work-from-home, 2 days onsite in Parma
• Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Spanish and English
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Must be able to work Mon-Fri, 8am-4:30pm
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, tickets
• Bonus: experience with a ticketing software for customer support
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
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