Job Description

Energy Efficiency Coordinator

New Brunswick, NJ

JOB DESCRIPTION

This role requires an individual with strong interpersonal and organizational skills to work in an office environment. This position is the key interface for customers and program Trade Ally’s to interface with utility energy efficiency programs.

Key Requirements:

• Actively listen to customer needs and goals and appropriately describe and promote the program that meets the customer’s goal.
• Work with pre-qualified leads to generate and schedule appointments where appropriate.
• Assist customers and contractors with the application processes for market-based programs.
• Perform a desk-top eligibility review and aid building decision makers in identifying next steps.
• Refer callers directly to appropriate team members when it is clear they are the next step in the process.
• Accurately log all calls in CRM so team has access to the latest interaction with building.
• Complete all commitments offered to customer in a timely manner, i.e. call backs, application referral, email responses, etc.
• Identify and resolve customer issues with professionalism and with the collaboration of cross-functional team members as appropriate.
• Perform the assigned duties with minimal supervision, but also work in a team problem solving environment.
• Follow all policies and guidelines set by company.
• Maintain confidentiality regarding company and participant information.
• Excellent communication (both verbal and written), customer service and phone skills, organization, grammar, and spelling skills
• Must be able to prioritize and work both independently and as part of a team
• Ability to work well under pressure in time-critical situations and be productive and self-motivated during slow periods
• Intermediate experience in MS Word, Excel, PowerPoint, and Access
• Bilingual (English/Spanish)

DESIRED Requirements

• Customer-centric mindset
• 2+ years of relevant experience
• Passionate about making a difference.
• Love working with people.
• Great oral and written communication skills (talking and listening)
• Quick learner who is eager to improve professional skills.
• Ability to actively listen and take initiative to seek actionable solutions to customer goals.
• Flexible with the capacity to thrive in a high-change business environment.
• An action-oriented and results-driven individual who likes to be the one-stop solution or advisor for customers.
• Experience in inside/outside sales or appointment setting is a plus

EXPERIENCE & EDUCATION

• Minimum of 7 years’ experience in administrative services
• Associate's degree from an accredited college in a related discipline, or equivalent experience.

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