Job Description

About Us

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

The Manager, I&I Partners is a trusted, strategic advisor to both the client and AMS stakeholders. Working in partnership with the I&I and client account teams and the AMS I&I Hub, the Manager, I&I Partners is responsible for communicating and translating requests and analysis from key stakeholders whilst developing a deep understanding of the client strategy. I&I Partners are client-facing, individual contributors as strategic partners to the CSTs, BOMs, Administration & Sourcing

COEs, and client with dual sectors/personas and geographic specialisms. The Manager, I&I Partners will communicate and translate requests, research, and analysis products to key stakeholders for MBRs, QBRs, or other strategic, growth, or sales interactions. The Manager, I&I Partners will partner with a portfolio of clients that are emerging in their data usage and application, with several data inputs and data outputs across multiple service lines and/or multiple systems.

SERVICE INNOVATION / EVOLUTION

• • Client I&I Roundtables - lead and own agenda of regular client and AMS
• stakeholder roundtables with AMS Data Club members to discuss industry and
• market trends, informing client specific research agenda from I&I team • Driving Impactful Results - key contributor from I&I to collaborate with AMS client account teams to demonstrate value to AMS (i.e., increased data-driven decision
• making, impactful insights actions, improved report utilization) and Clients (i.e.,
• through enhanced effectiveness of hiring outcomes)
• • Optimize Service Delivery - works in partnership with I&I Implementation &
• Regional Hub AMS Operations and Client Services, to design, build and drive
• initiatives to optimize service delivery in line with client contractual requirements
• • Connectivity to Global Research Agenda - access point to global research agenda
• via the Research Lab to present key findings relevant to client account team

OPERATIONS

• • Objective Defining & Request Management - clear translation of client and business
• goals, priorities and requests into tangible objectives with clear ownership and
• expectations for I&I hub teams to action
• • Data Activity Prioritization - determine the most critical projects to focus on based
• on their potential impact and urgency to completion, across client, Sourcing,
• Administration, CWS and Attraction
• • Data Governance Accountability - collaborate with Data Strategy team to deploy
• and foster a culture of consistent quality, compliant and impactful standards in
• operational delivery across the appropriate I&I Hub teams
• • Escalation Management & Resolution - key point of contact for all I&I Hub teams
• for efficient escalation or problem solutioning related to client account team
• delivery, collaborating with I&I leadership teams where appropriate, coordinating
• necessary support and key communicator of updates with key client stakeholder

Key Accountabilities

• SERVICE INNOVATION / EVOLUTION
• • Client I&I Roundtables & Research Agenda Link - promote Research Lab
• publications to key stakeholders to align with account team strategy, increasing I&I
• translation, confidence and driving actionable outcomes
• • AMS Connectivity for Commercial Outcomes - connect client account teams with
• key stakeholders and deploy I&I services to provide targeted solutions for client
• team challenges
• • Business Case Creation & Implementation - responsible for writing business cases,
• gathering client buy-in and driving outcomes to address challenges

CLIENT / STAKEHOLDERS

• • Relationship Management - works in partnership with Implementation, Operations
• and Client Services, to design, build and drive initiatives to deliver and optimize
• service delivery in line with client contractual requirements
• • Hyper-care Implementation Support - collaborate with Implementation team to
• have visibility over all data and insights related decisions, client contractual
• requirements, data inventory, and oversee transfer of knowledge to I&I Hub team.
• Own and lead all client facing post implementation hyper-care support to set up
• new clients with I&I services and support
• • Client Account Team Engagement with I&I - ensuring regular communication and
• networking with key internal stakeholders on client account teams to promote I&I
• services, manage requests and aid prioritization objective setting

Skills & Experience

FINANCIAL / COMMERCIAL

• Sales and Growth – support sales and growth on existing client portfolios,

identifying opportunities for I&I growth aligned with I&I vision and overall research

agenda and strategy

• Client QBR & MBR Content Delivery - provide input to MBR and QBR content

production in partnership with Performance Management (BOMs) to curate key

messaging and present overviews to key client and AMS stakeholders – this will

differ depending on the size, complexity and global presence of the client

Why AMS:

At AMS, we recognize the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies

*Details may vary slightly depending on your location, local labor law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

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