Job Description

OUR MISSION

Nickey Kehoe is committed to building a category-defining and enduring company and culture. We believe in creating a sanctuary from chaos by creating spaces that are grounding and beautiful.

OUR VALUES

We believe in the necessity and value of a diverse and inclusive work environment, where employees are celebrated for their unique perspectives and our differences are seen as an opportunity to learn and grow.

We aspire to build a team of long-tenured, successful employees who love what they do. They work hard, are passionate about the company and their role, are enthusiastic collaborators with teammates, have high personal standards for excellence and accomplish important work. 

POSITION SUMMARY:

Provide world-class, memorable customer service and create a warm welcoming environment for all who visit us. Collaborate with the Retail Director and fellow sales team to achieve shop sales goals.

Share the stories of our makers and artists and our NK Collection point of view with clients - provide the “why” behind what we do and what we carry. Facilitate sales with a professional consultative approach and leverage available systems with accuracy. Remain flexible, communicative and solution focused and act as a liaison across business functions to ensure positive customer outcomes.

DUTIES INCLUDE:

• Greet and graciously assist clients with focused attention to creating a high-end customer experience sharing the stories of our makers and artists
• Facilitate sales using our point-of-sale system STORIS, closing out sales orders on a daily basis.
• Assist the trade and sales teams by fielding questions about the Nickey Kehoe Collection, providing fabric and finish samples when requested
• Reply swiftly to client inquiries via email or phone
• Assist in the upkeep of the visual experience and merchandising in the NK Shop, ensuring fresh, tidy, organized, and photo-ready displays and vignettes
• Ensure that products leaving the store are safely packaged and gift wrapped
• Organize the paper, ribbon, and ensure accurate labeling, logical placement, neat arrangement, and cleanliness
• Other projects and tasks as assigned to meet the needs of the business.

QUALIFICATIONS & KEY ATTRIBUTES:

• Previous sales experience, preferably in a retail environment
• High-end customer service and the ability to remain graceful under pressure
• Familiarity with POS and inventory tracking systems
• Excellent communication skills both verbal and written
• Aptitude for multitasking
• Ability to retain and communicate product knowledge

WORKING CONDITIONS: 

Physical demands associated with and that this position must be able to perform include extensive sitting, standing, walking, bending over, lifting & carrying heavily weighted materials (up to 50 lbs), to transport and stock furnishing, appliances, and more. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder). 

As an Equal Opportunity Employer, it is our highest priority that no employee or applicant is discriminated against on the basis of race, color, gender, national origin, sexual orientation, gender identity or expression, citizenship, veteran status or any other characteristics protected by law. 

Upon request to hr@nickeykehoe.com and consistent with applicable laws, Nickey Kehoe will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

Salary Range: $30/ hour

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