Job Description

***must sit in Charlotte, NC + have customer support skills!***

Position: Treasury Support Analyst

Location: Charlotte, NC - 2-3x onsite

Duration: Direct Hire

Salary: $55-$70k with 7.5% bonus based on company performance

MUST HAVE

• 4-year degree.
• Customer-facing experience
• High-level proficiency in Excel, Power Point, and Outlook (all MS Office Suite applications) is required.
• Excellent written communication skills, verbal communication skills, and customer service skills are a must.
• The ideal candidate will have an aptitude for analysis and problem solving and will demonstrate the ability to learn and adapt quickly.

PLUS

• Previous cash management
• Finance experience a plus
• Previous retail, banking, or customer-facing experience is a plus
• Prior project management and/or consulting experience is a plus

Responsibilities:

• Ownership of customer service experience for treasury team
• Provide support to ad-hoc Treasury and partner-initiated projects as needed (e.g., RFP initiatives, executive report-outs).
• Workload: daily basis - 20 tickets a day
• Most is busy seasons - 50-75 for surge tickets
• The individual will be the forward-facing support for requests. Timely, accurate, and professional responses with appropriate follow-up are a MUST as processes, policies, and procedures are communicated and clarified.
• This person will also be responsible for continuous improvement and proactive development of processes and procedures related to existing and future Treasury functions.
• Specifically, this role will,
• Continually work with our company wide Customer Service representatives supporting our Shared Service department as a resource for Treasury related inquiries.
• Additional responsibilities include, but are not limited to:
• Monitor and approve user requests for system access across multiple tools and platforms
• Evaluate the need for and set up/delete users within internal and external systems
• ACH Positive Pay Exceptions and Authorization Requests
• Maintenance and development of key policy documents
• Check Positive Pay Research
• Transaction Research Requests
• Floorplan debt research and analysis
• Cashier Check Requests
• Cash Change order set up requests
• Bank Fee Analysis Statement Review
• Smart Safe Adds / Changes / Refresh Requests
• Merchant Card / Card Platform Requests and Reports
• As needed, execute on tasks required to support the set up and integration of new dealerships as well as the offboarding of dispositioned dealerships.

DAY TO DAY

The role of Treasury Support Analyst will report to a Treasury Director-level position in the Treasury Department. The primary focus will be on the completion of daily tasks that are integral to the consistent and accurate support of the treasury function, across dealership operations and finance.

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